0qqgg Privacy Policy — How We Protect Your Personal Data

1 Information We Collect

0qqgg collects personal information from players through several channels: directly from you when you register an account, interact with the platform, or contact support; automatically when you browse and use the platform; and from third-party partners such as payment processors and identity verification services where this is necessary to operate the platform safely and legally.

1.1 Information You Provide Directly

When you register a 0qqgg account or subsequently update your profile, you provide us with personal information including but not limited to:

• Full legal name as it appears on your government-issued identification document.
• Date of birth, used to verify that you meet the minimum age requirement of 18 years.
• Bangladeshi mobile phone number, used for account security, OTP verification, and transactional notifications.
• Email address, used for account communications, promotional messages (where opted in), and security alerts.
• Residential address, including district and division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
• National ID Card (NID) number or passport number, collected as part of Know Your Customer (KYC) verification.
• Financial account identifiers — specifically the mobile financial account numbers associated with bKash, Nagad, Rocket, or Upay, and/or bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank where bank transfer is selected.
• Copies of identification and address verification documents uploaded during the KYC process.
• Any information you provide when you contact our support team, including the content of chat conversations, emails, or support tickets.

1.2 Information Collected Automatically

When you access and use the 0qqgg platform, certain technical and behavioural data is collected automatically by our systems:

• IP address and approximate geographic location derived from it.
• Device information including device type, operating system, browser type, and browser version.
• Session data including login timestamps, session duration, pages visited, and features used.
• Betting and gaming activity data including wagers placed, games accessed, bet amounts, and outcomes.
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method used.
• Cookie and tracking pixel data — see Section 4 for full details on our use of cookies.

1.3 Information from Third Parties

0qqgg may receive personal data about you from trusted third-party partners in the following circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay, and banking partners) may share transaction confirmation data including transaction reference numbers, timestamps, and account status.
• Identity verification service providers may share the results of document checks and biometric liveness tests where these are used to complete KYC verification.
• Fraud prevention and risk management partners may share data concerning flagged transactions or device fingerprints associated with known fraudulent activity.

2 How We Use Your Data

0qqgg processes your personal data only for lawful, specified, and legitimate purposes. The table below summarises the primary purposes for which personal data is used, together with the legal basis that justifies each processing activity.

Automated Decision-Making

0qqgg uses automated systems as part of its fraud detection, risk scoring, and responsible gaming monitoring processes. These systems may result in automated decisions that affect your account — for example, flagging a transaction for manual review, triggering a request for additional verification, or applying temporary betting limits where unusual activity is detected. Where a fully automated decision has a significant effect on your account, you have the right to request a manual review by a member of the 0qqgg compliance team. To exercise this right, contact us at: [email protected]

3 Data Sharing and Disclosure

0qqgg does not sell, rent, or trade your personal data to any third party. Data is shared externally only in the specific, limited circumstances described in this section, and only to the minimum extent necessary for the stated purpose.

3.1 Payment and Financial Service Partners

To process deposits and withdrawals, 0qqgg shares necessary financial identifiers and transaction data with our approved payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners operate under their own privacy policies and are independently responsible for how they handle data within their own systems. 0qqgg shares only the minimum information required to complete each transaction.

3.2 Identity Verification Providers

Where third-party identity verification services are used to assist with KYC checks, personal data including name, date of birth, NID / passport details, and document images may be shared with those providers for the sole purpose of completing the verification. These providers are contractually bound to process the data only for this purpose and to maintain appropriate security standards.

3.3 Technology and Platform Partners

0qqgg works with a range of technology partners to deliver and maintain the platform, including game content providers (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe), cloud hosting providers, and customer support platform operators. These partners may process limited personal data as data processors acting under 0qqgg's instructions. They are prohibited from using your data for their own purposes.

3.4 Legal and Regulatory Disclosure

0qqgg may disclose personal data to competent authorities, law enforcement agencies, financial intelligence units, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity. In such cases, disclosure will be limited to the information specifically requested and legally required.

3.5 Business Transfers

In the event that 0qqgg undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held by 0qqgg may be transferred to the acquiring entity as part of that transaction. In such circumstances, 0qqgg will notify affected players via their registered email address and the acquiring entity will be bound by the terms of this Privacy Policy with respect to the personal data transferred.

4 Cookies and Tracking Technologies

0qqgg uses cookies and similar tracking technologies (including web beacons and pixel tags) to operate the platform, maintain your session, and improve the user experience. This section explains what cookies we use and why.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit a website. They allow the website to recognise your device on return visits and store preferences or session information. Cookies do not contain executable code and cannot be used to access other data on your device.

4.2 Categories of Cookies Used by 0qqgg

4.3 Managing Your Cookie Preferences

You may manage or disable non-essential cookies at any time through the cookie preference centre accessible from your account settings, or by adjusting the privacy settings of your browser. Please note that disabling strictly necessary cookies will impair your ability to log in and use the platform. 0qqgg does not use third-party advertising cookies to serve ads on external websites or social media platforms without your explicit prior consent.

5 Data Security Measures

0qqgg takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. While no digital platform can guarantee absolute security, we apply industry-standard safeguards appropriate to the sensitivity of the data we hold.

Technical Measures

• All data in transit is encrypted using TLS 1.3 (256-bit SSL) between your device and our servers.
• Sensitive data at rest — including payment account identifiers, NID numbers, and passwords — is stored using strong encryption with access controls limiting exposure to authorised systems only.
• Passwords are stored as salted cryptographic hashes. 0qqgg staff members cannot view your plain-text password at any time.
• Access to production systems and player databases is restricted to authorised personnel only, using multi-factor authentication and role-based access controls.
• Regular security audits, penetration testing, and vulnerability assessments are conducted on the platform infrastructure.
• Automated intrusion detection and anomaly monitoring systems operate continuously across all platform services.

Organisational Measures

• All 0qqgg staff and contractors with access to personal data are bound by strict confidentiality obligations.
• Security awareness training is provided to all relevant personnel.
• A documented incident response procedure is in place to ensure timely detection, containment, and notification in the event of a data breach.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 0qqgg will notify affected players via their registered email address without undue delay — and in any event within 72 hours of becoming aware of the breach — describing the nature of the breach, the categories of data affected, and the steps we are taking to address it.

6 Data Retention Policy

0qqgg retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal and regulatory obligations. When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be linked back to any individual.

Retention Schedule

Where a legal hold is placed on data (for example, in connection with an active investigation or litigation), the standard retention period may be extended for the duration of that hold. 0qqgg will not retain data beyond what is lawfully required or operationally justified.

7 Your Rights Over Your Data

As a player registered with 0qqgg, you hold a number of rights in respect of your personal data. These rights are described in full below. To exercise any of these rights, please contact the 0qqgg privacy team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 days of receipt.

Right of Access

You have the right to request a copy of the personal data 0qqgg holds about you, including information about the purposes for which it is processed, the categories of data held, and any third parties with whom it has been shared. This is sometimes called a Subject Access Request (SAR). We will provide your data in a structured, commonly used, and machine-readable format.

Right to Rectification

If you believe that any personal data 0qqgg holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that changes to core account data such as your legal name or date of birth will require re-verification through the KYC process to prevent fraudulent alteration.

Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. This right is not absolute: 0qqgg may be required to retain certain data to comply with legal obligations (such as anti-money laundering record-keeping requirements) even after you have requested deletion. Where full erasure is not possible, we will inform you of what data must be retained and why.

Right to Data Portability

You have the right to receive the personal data you have provided to 0qqgg in a structured, machine-readable format (such as CSV or JSON) and to transmit that data to another service provider, where technically feasible. This right applies to data processed on the basis of your consent or contractual necessity.

Right to Restrict Processing

You have the right to request that 0qqgg restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and a verification of legitimate grounds is pending. During a restriction, 0qqgg will continue to store your data but will not process it for any other purpose without your consent.

Right to Object

You have the right to object to processing carried out on the basis of legitimate interests, including profiling for fraud prevention purposes. You also have an absolute right to object to processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid marketing objection, 0qqgg will cease all marketing communications immediately.

Right to Withdraw Consent

Where processing is based on your consent (for example, marketing communications or non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal. You may withdraw consent via your account settings or by contacting our support team.

8 Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 0qqgg handles your personal data, please contact our privacy team directly. We are committed to resolving all privacy-related queries promptly and transparently.

How to Contact Us

You may reach the 0qqgg privacy team by emailing: [email protected] — please use the subject line "Privacy Policy Enquiry" or "Data Rights Request" so your message is routed correctly. Our support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).

Changes to This Privacy Policy

0qqgg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify registered players via their registered email address and display a prominent notice on the platform for a minimum of 30 days prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. Continued use of the 0qqgg platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated terms.

Complaints

If you are not satisfied with how 0qqgg has handled your personal data or responded to a data rights request, you have the right to escalate your complaint. We strongly encourage you to contact us directly in the first instance so that we have the opportunity to resolve the matter. 0qqgg takes all privacy complaints seriously and will provide a substantive written response within 30 days of receiving a formal complaint.